A withdrawal request can fail for a few specific reasons. Please check the following:
Wagering Requirements: Do you have an active bonus? You must complete all required wagering conditions before funds can be released.
Name Mismatch: To comply with PAGCOR regulations, your e-wallet or bank account name must exactly match your registered account details.
Available Funds: Ensure your requested amount does not exceed your real-money balance.
Encountered Error Pop-up: Kindly take a screenshot and connect to our support team for further assistance.
If everything looks correct but your transaction still failed, just type "agent" in our chat box for real-time assistance.