If your deposit was unsuccessful, it is usually due to one of the following reasons:
Minimum Deposit Requirement: Ensure your deposit is at least PHP 500. Any amount below this threshold cannot be processed.
Insufficient Funds: Double-check that your bank account or e-wallet has enough balance to cover the transaction.
Channel Maintenance: Verify that your chosen payment method is currently active and not undergoing temporary system maintenance.
Active Bonus Conflict: Many deposits are tied to promotional bonuses. Please note that you can only have one active bonus at a time. If you already have an ongoing bonus, a new promotional deposit may be blocked.
Need help checking your bonus status or transaction? Type "agent" in the chat to connect with live support.