Lost Mobile Number covers the following topics:
Lost phone/SIM — what happens? Account remains safe, but OTP-dependent functions (login, transactions) require a number update via live chat.
New number requirements - Must be a valid PH mobile number, not registered to another account, and matching your e-wallet.
Can I still log in? - Yes , OTP is required, you can either request an OTP via email or contact our support to update your number.