We’re sorry to hear that you wish to close your account. Before we proceed, may we kindly ask for the reason behind your request? You may also explore other responsible gaming options such as Login Limits or Wager Limits if preferred.
Please note that with a standard account closure, your account will be deactivated and you will no longer be able to access it. However, if you decide to return in the future, you may request to have your account reinstated, subject to the standard reopening process.
To proceed, kindly prepare the following documents:
Required Documents
- One valid government-issued ID (front and back)
- A selfie while holding the same ID
- Please ensure that both your face and the ID are clearly visible in the same photo
Accepted IDs
- Passport
- Driver’s License
- Unified Multi-Purpose ID (UMID)
- Postal ID
- National ID (card only)
- Professional Regulation Commission (PRC) ID
- Voter’s ID
- Social Security System (SSS) ID
- Philippine Maritime Industry Authority Card
Once ready, simply type "agent" in the chat and one of our live agents will assist you further.